Lāli

Support

We usually reply within a day or two.

Alarms aren't ringing

• Lāli's feed alarms use Apple's alarm system, which rings even on Silent and in Focus modes — but only if you tapped Allow when Lāli asked for alarm permission.
• Check Settings → Lāli and make sure alarms and notifications are allowed.
• Use Alarms & Meds → "Test alarm" inside the app — it rings in about 15 seconds and confirms everything works on your device.

Is my data backed up?

Yes — if iCloud Backup is on for your device, Lāli's data is included automatically. Reinstalling or moving to a new device restores it with the rest of your backup. Your data never touches our servers, because we don't have any — see the privacy policy.

Restoring your purchase

The First Year Pass is a one-time purchase tied to your Apple account. On a new device, open the unlock screen and tap Restore purchase. It also supports Family Sharing, so a pass bought by one parent unlocks for the other.

Refunds

Purchases are processed by Apple, so refunds go through reportaproblem.apple.com.

Medicine reminders

Daily reminders follow the times you set on each medicine. Courses ("for 5 days") stop on their own when the course ends; SOS medicines don't remind — they appear as tap-to-log chips on the Now screen instead.

A note on medical content

Lāli offers general information for families, not medical advice. For anything about your or your baby's health, your doctor is always the right call.